Troubleshooting & Support
Common issues and how to resolve them.
| Issue | What to Do | If That Doesn't Work |
|---|---|---|
| Chrome extension not detected | Click the install link, add to Chrome, and refresh the page (may need to refresh twice). | Close and reopen the browser tab. |
| Video upload fails | Check that the file is under 2GB and in MP4, WEBM, or MOV format. | Compress or convert the video, then retry. |
| Deliverables not generating | Make sure you clicked "Complete Interview". Generation can take 5–20 minutes. | If stuck for 1–2 hours, click Regenerate. |
| Regenerate also fails | Contact support via your Slack/Teams channel or email. | — |
| SOP output is inaccurate | Add context in the session chat and click Regenerate, or edit directly in the editor. | Re-doing the full interview is rarely needed. |
| AI asks irrelevant questions | Tell the AI to skip the question or redirect. The interview is conversational. | — |
| Architect analysis seems wrong | Check analysis settings (labor rates, instructions). Re-run with updates. | Contact support. |
In-App Help
Click the Help button (bottom-right corner of any page) to open a sidebar where you can ask about features, troubleshoot issues, or get guidance on what to do next.
Supported File Formats
| Category | Formats |
|---|---|
| Video | MP4, WEBM, MOV (max 2GB) |
| Documents | PDF, Word (.docx), TXT, Excel (.xlsx), CSV, JSON |
| Images | JPG, PNG, GIF, WebP |
| Outlook (.msg), Standard (.eml) | |
| Presentations | PowerPoint (.pptx) |
Contact Support
For any issues not covered above, reach out through your dedicated Slack or Teams channel (if one has been set up for your engagement) or email founders@linc-ai.com.